The Centre Multi-Écoute is a centre for listening, psychosocial support, and individual referrals. It provides confidential and anonymous counselling services based on active listening, and welcomes immigrants and newcomers, supporting them in their efforts to integrate into Quebec society.
The Centre Multi-Écoute aims to:
- Assist anyone in need.
- Provide active listening to those who need help, someone to talk to, or someone to confide in—encouraging participants to express their feelings and needs so they feel heard and understood.
- Offer short- and medium-term psychosocial follow-up for participants who wish to set goals and work toward improving their well-being and living conditions.
- Inform and refer participants to local resources to enhance the steps taken at the Centre.
- Help immigrants and newcomers adapt to and integrate more easily into the host society.
- Empower individuals to identify internal resources and solutions to their challenges, and if necessary, support them in accessing external resources to meet their needs.
The main languages offered are French, English, Spanish, Arabic, and German. The organization also provides listening and referral services in Persian, Russian, Kurdish, Punjabi, Urdu, and Romanian, depending on the availability and language skills of the listener available at the time of the call.
Specific Services:
-Active telephone listening
-Active face-to-face listening
-Psychosocial intervention
-Short- and medium-term psychosocial follow-up
-Assistance with completing official forms (by appointment only)
-Information and referral service
-Translation and swearing-in
-Integration workshops for immigrants
-French and English language courses
-Tax clinic, etc.
